What Information We Hold and Why
When you open an account, we collect the details you provide directly — your name, phone number, and the wallet identifier you use for bKash, Nagad, or Rocket transactions. We also collect device and session data automatically: your IP address, browser type, and the pages you
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visit inside the lobby. This helps us keep your account secure and show you content relevant to your region. Payment data tied to your bKash, Nagad, or Rocket transfers is processed through those providers' own flows; we store only the transaction reference and amount, not your
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full wallet PIN or mobile banking credentials. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete your deposit or withdrawal request. We may share information with relevant authorities if required by
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applicable law in your jurisdiction. Retention periods depend on account status and legal obligations — active accounts retain data for as long as the account remains open; closed accounts are subject to a retention window determined by local regulatory requirements. Where local law or eligible-region rules
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restrict our processing, those rules take precedence over this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.